Services and Tools:

SQI offers organizations services that support initiatives, and tools that lead to systemic improvement throughout the organization. If an organization has been driving strategic improvements, they may desire to use Baldrige-based assessments. These assessments include state and national level award applications, self-assessments and peer assessments.
Additional strategic initiatives include strategic planning, process management, customer service measurement, employee and stakeholder measurements, and leadership coaching.

Core Services:

SQI provides services in a transfer of knowledge approach. Consulting and coaching enables building the skills and knowledge of leaders at all levels.

To develop skills across the organization professional development with hands-on projects builds knowledge that is relevant. Many of the professional development classes are implemented through a “train the trainer” model. In other skill building approaches, SQI trains internal facilitators, coaches or champions to build the capacity of the organization.

Organizational Assessments:

Baldrige Based Baseline Assessments

Peer Review Models

State and National Quality Award Applications

Process Management:

Mapping and Documenting Current Processes

Measuring and Improving Processes

Setting Performance Standards

Benchmarking and Knowledge Management:

Comparing yourself to best in class performance and learning breakthrough approaches that can be adopted, adapted, or designed is known as benchmarking.

Developing Internal Benchmarking Studies and Knowledge Sharing Networks

Training in the Benchmarking Methodology

Developing Best Practice Knowledge Sharing Conferences

Developing and Conducting Benchmarking and Competitive Analysis Studies

Establishing and Building Knowledge Capture, Structures for Sharing and Electronic Networks for Problem Solving

Customer, Stakeholder and Employee Satisfaction:

Gaining knowledge of stakeholder expectations and developing approaches to measure and meet their expectations is core to a high performing organization. Services in this area include:

Building Customer Service Skills

Setting and Measuring Customer Standards

Developing and Implementing Customer, Stakeholder and Employee Satisfaction Surveys

Understanding and Building Customer Loyalty

Strategic Planning:

Core components of effective planning include:

Hoshin Planning

Balanced Scorecard

Strategic Communication

Performance Management for Continous Improvement